Return Policy

Thank you for purchasing from our store! We strive to provide the highest quality products and service. Please read our return policy carefully to ensure a smooth process in case you need to return your scooter.

1. Eligibility for Return:
– New Scooters Only: Returns are only accepted for new scooters that are in *zero miles* and *perfect condition*. The scooter must be unused, free of any scratches, marks, or damages, and in the same condition as it was upon delivery or purchase.
– Used Scooters: We do not accept returns on used scooters under any circumstances.

2. Time Frame:
– You have **48 hours** from the date of delivery or purchase to initiate a return for eligible new scooters. After 48 hours, returns will not be accepted.

3. Return Fees:
– A **restocking fee of $100** will apply to all returns of new scooters.
– If the scooter was titled, a **$250 title re-issuing fee** will apply.

4. Return Process:
– To initiate a return, please contact our customer service team within the 48-hour window.
– The scooter must be returned in its original packaging, if possible, and the customer is responsible for the return shipping costs.

Unused items: We accept returns on parts snd/or accessories.

2. -You have 21 days to return ONLY unused parts and/or accessories.

3. -Return shipping costs are customers responsibility. There is a $10 restocking fee for parts and/or accessories that will be deducted from the purchase total amount.

5. Refunds:
– Once the scooter is returned and inspected, a refund will be processed minus the applicable fees (restocking fee and title re-issuing fee).
– Refunds will be issued to the original method of payment.

We appreciate your understanding and hope you enjoy your purchase. If you have any questions, please feel free to contact us at info@proshopmotorsstore.com or 305-244-1218 / 786-266-8599